01
The memory of your business
Every fact with a source, a date and a shelf life. The shape tells you whether it is checked, ageing or contradicted. Amber is the only thing asking for you.
• opservatory
A crew that keeps working on your business, day and night.
At night the crew writes the work: the quote for last night's enquiry, the follow-ups that were due, Thursday's post. During the day it answers out of your own systems. You look, you say yes, and that is the whole job.
two businesses run on it today, as design partners
• the night
While you are closed, the crew keeps working.
They pull in what came in, hold it against what your business already knows, and write the drafts. A quote, a follow-up, a post, a reply to a review. By seven it is ready.
• the morning
Five things to look at, four times yes, done.
Every line is finished and carries a verb. No empty field, no chart you still have to draw a conclusion from, no to-do list waiting for you.
the first edition is for hospitality
• the day
And during the day you simply ask them things.
Not a chat window having a guess, but someone who can look inside your till, your calendar and your bookings. You get an answer with its source underneath, and you can have something made from it on the spot.
• the proof
What waits on you shrinks, what is done already grows.
In week one the top block is long and the bottom one short. By week twelve it is the other way round. That shift is not something you take on faith, you read it off your own screen: work happened while you were not there.
• what they work with
What the crew has in hand.
02
A team, not a chat window
Every agent has its own role, its own model and its own access. You read along while they confer and pull one in with @name.
03
The workbench for your content
The calendar, the drafts and your own images, ready and waiting. The crew sets it up, you adjust and sign off. Nothing goes out without you.
04
The numbers you steer on
Revenue per hour worked, from your own systems. The norm comes from your own history, not from an industry average and not from a form field.
• what the crew can reach
A crew without access is an adviser, and an adviser grows the pile.
Finishing work is only possible when you can get in. That is why every connection is a condition and not an extra, and why an onboarding starts by asking for access instead of by building a screen. What is switched on you read off your own screen.
your mailyour calendarbookingsthe tillyour socialssuppliers
• your sign-off
Nothing leaves without you seeing it.
An agent that may send on its own is an agent you can no longer call back. Everything that goes out waits first, with the button next to it. You sign, you adjust, or you leave it.
How much you let them do, you set per kind.
At the start everything passes by you. Once you have approved something around ten times unchanged, the crew proposes to take it over. You say yes. You can always dial it back, and it never moves up on its own.
mail going out always keeps your yes. that is not a setting, that is the floor
• whose it is
Security, your name on it
Locked down by default, not bolted on at the end. Access fails closed when in doubt, and your data stays in Europe. The keys stay with you, and there are recent backups so a bad day stays a bad day, not a lost one.
fails closeddata in europekeys stay yoursrecent backups
We do not train a model on your business.
Nothing goes out without you having seen it.
Everything we do for you can be read back. No black box.
• who it is for
The room works best for operators who...
This isn't a filter. It's how I make sure every slot gets a real onboarding.
You run the shop
You make the call. Nobody else schedules it for you.
You carry projects
Three to ten things in the air at once. You need one place to see them.
Something is leaking
Tabs forgotten. Agents you can't pause. A calendar nobody checks.
You want it to last
Not a quick demo. You want the room running in a year, owned by you.
not a fit? send a note anyway. i read every one.
• questions
What I get asked most.
What will I actually see in here?
The live state of the things your business runs on. What your site is doing today, what your agents handled, what the numbers look like, what is about to break, what just shipped. One room, your room, no scattered tools.
When does the next slot open?
Rolling. I add operators as the system stabilises, so every slot gets a proper onboarding and I can actually answer when something is off. When your turn comes, you get a personal note, not a generic blast.
Do I need to be a higgi customer already?
No. The Opservatory works on top of what you already run. If we build something for you later, it slots in cleanly, but the room itself is the entry point.
Who else can see my dashboard?
Only you. It's built to live on your domain, never on a shared host. The numbers in your room stay in your room.
• let's talk
Twenty minutes, and you know whether this fits.
You get a reply within one business day. A fixed price before anything gets built.
not ready to talk
Tell me when a slot opens.
Leave your email and a line on what you run. When a slot opens you get a personal note from me, not a generic blast.
no spam. a couple of short notes while we build, and one when your slot opens. reply to any of them and you are off the list.